![]() ![]() If you are able to connect to the machine via its name, but not able to login using any credentials, ensure that the credentials are valid and you have provided the same credentials in the Agent settings in Desktop Central server.If you are able to connect only using IP address but not machine name, you will need to re-configure the DNS resolution in your network. By using the machine name in a Putty or SSH tool, ensure that you can remotely connect to the target computer from the server machine.This will enable SSH & SCP communication in Mac computers. To establish SSH & SCP communication in Mac computers, goto System Preferences -> Sharing, enable File Sharing and Remote Login. To know more, about establishing the SSH & SCP communication in Linux computers, you can refer to this: Ensure that SSH & SCP communication is enabled on the target computer.To troubleshoot the error follow the steps given below, ![]() This could be due to "Host Not Reachable" or "Login Failure" error. ![]() Connection Failureĭesktop Central is unable to reach the target computer to install the agent. CauseĪgent installation might fail due to one or more reasons, they are :įollow the steps mentioned below to complete agent installation. You are trying to install Desktop Central Agent and the installation fails for computers using Mac/Linux operating system. Agent Installation Failure for Mac/Linux Computers Problem ![]()
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